Customer Support and Service
You can contact our Customer Support
staff by telephone on 01865 794500 between the hours of 8.30 am
and 5.00 pm GMT Monday to Friday (excluding Bank Holidays). Calls
are at standard rates.
You can also contact Customer Support by email at
support@thelightbulb.co.uk
.
Complaints
We endeavour to respond to all complaints
within five working days.
In the unlikely event that you are not satisfied with the level
of service received, please email us at
complaints@theLightbulb.co.uk
.
We will:
• Deal with all complaints fairly
• Treat all complaints confidentially
• Deal with all complaints effectively
• Ensure that our complaint procedures will be easy to use.
• Acknowledge the complaint within 5 working days and provide a likely timescale for resolving the complaint.
• Keep you updated on the progress made in resolving your complaint.
